Channels & Packages |
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| Pay-Per-View |
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| Installation |
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| Hardware |
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| Remote Controls |
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| Q: How
do I get new channels in the guide in order?
A: To
place the channels in the guide in order, press the
menu button on your remote. Then select Set
Up The Channels. Select Change Channel Order and
then select Reset. |
| Q: Will
I get the local channels? Is there an additional
charge for them?
A: Yes. The local
channels 2,4,5,9,11,17,29,41 & 45 are included
in the DIGITALTV packaging and there isn't an additional
charge. |
| Q: What
Pay Per View company do you use?
A: TVN and Spice. |
| Q: If
I order a PPV movie will it cause my phone to be
busy?
A:
No.
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| Q: How
many PPV movie channels does your service offer?
A: 1 channel showing a
variety of movie choices. We are currently
upgrading our pay-per-view system to provide Video
On Demand. We do not have a date when Video
On Demand will be available. |
| Q: What
are Sun Spots/solar interferences?
A: Each spring and fall,
for a period of about three weeks, satellite-delivered
channels can experience solar interference or sun
spots. These outages affect different channels at
different depending on which satellite is used to
send the signal. They usually do not last any longer
than several minutes each day during this time. Reception
will get snowy, gradually get worse and then get
better. |
| Q: Is
there a charge to upgrade or downgrade my channel
package?
A: No |
| Q: Do
I need a phone line connected to all TV's to be able
to order PPV?
A: No. |
| Q: How
do I make changes to my channel package?
A: Call Customer Service
at 763.262.4100. |
| Q: Can
I pick and choose my programming? (ie: I like
1 channel from the Expanded package, but don't want
to spend an extra $10 a month to have it)
A: No, there are no substitutions
or changing channels among packages.
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| Q: Do
I need to have phone service or DSL to get DIGITALTV?
A: No. Customers do need
to be in our phone service area. |
| Q: How
far into a movie can I cancel it?
A: When ordering a regular
PPV movie you have 10 minutes to cancel. When
you order any Adult Entertainment movies there isn't
a window to cancel. |
| Q: Why
do I need to lease/purchase the remote from Connections,
Etc.?
A: Your television remote
will continue to work with your TV.
The remote that is for DIGITALTV is programmed specifically
for our product. Universal remotes will not work
with DIGITALTV. Remotes lease for $1.00
per month. |
| Q: How
long is the estimated installation time?
A: Estimated install if
a customer already has satellite or cable TV is about
an hour to an hour and a half. (estimated time
is for 3 TV's and 1 VCR installation) Without
existing satellite or cable TV estimated time could
be up to three hours. |
| Q: Do
I have to be home at the time of install?
A: Yes. |
| Q: What
is involved in the installation, does the service
run through my existing cable outlet? Is there any
other interior wiring that will need to be done?
A: If you have or have
had cable TV or a satellite dish the existing wiring
can be used. Our installers will make every
effort to utilize your existing wiring. Additional
wiring would only be run if the current wiring is
unsuitable or more is needed. A phone jack
may need to be installed depending on where the Gateway
is to be located in the home.
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| Q: Will
the install of DIGITALTV disrupt my DSL/phone
Service?
A: No. |
| Q: What
is the charge to have Connections, Etc. connect the
stereo sound to my TV?
A: $14.95 per stereo. |
| Q: Will
DVD players work with DIGITALTV?
A: Yes. |
| Q: Will
the Caller ID service display on all of my TV's?
A: Yes, if you subscribe
to Caller ID service. DIGITALTV gives you
the option to display the caller id on the TV screen. |
| Q: Do
I have to remove the Caller ID log from each TV or
can it be done from one?
A: The Caller ID
log has to be removed from each TV. |
| Q: What
does Connections, Etc. service offer in comparison
to satellite/cable TV?
A: Digital picture,
interactive programming, scheduling and selection,
parental control features, (which allows blocking
of channels based on ratings or content), Caller
ID feature on all TV's and voice mail message notification. It
is conveniently billed on your Connections, Etc.
monthly telephone bill or you can choose to have
the DIGITALTV portion billed separately. |
| Q: I
purchased a new remote, how do I program it to work
with my TV and the Gateway?
A: See the instruction
page for Programming
Your New Remote |
| Q: Will
I receive any discount for having your Internet,
DSL, and DIGITALTV?
A: Yes. Please
call Customer Service for more information 763-262-4100.
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