Here are some questions that get asked quite often. We
hope that this information is helpful, and we look forward to
helping you with your telecommunication needs.
A: Make sure you understand
the offer before agreeing to anything and ask for
the offer in writing. Be cautious when giving
out personal information like your social security
number, financial information and phone number.
A: If your phone is
not properly hung up, it could ring back to you. The
proper way to hang up a cordless phone is to push
the release, goodbye, off or hang up button. On
a wall or desk phone the proper way to hang up
is to place the handset in the cradle to hold down
the switch hook. If you depress the switch
hook too quickly or for too short of time, you
are not allowing enough time for the call to be
disconnected. The switch hook will then act
like the flash button. The system will think
that you have put the call on hold (3-way call)
and the phone will ring back to remind you that
your call is still on hold.
A: Measured service
is the service for you if you call into the metro
area less than 53 minutes per month. If you
have Internet service check the dial up number
that you are using. You may be billed $0.125
per minute on the Measured service while using
the Internet. If you are a customer that
calls into the metro in an excess of 53 minutes
than the Flat Metro is the better choice for you.
A: Minnesota is divided
into 5 calling latas. The lata that you live
in is the Intralata calling area. Greater
Minnesota and out of state is the Interlata calling
area. It is possible to have a long distance
carrier for each lata. Refer to your Connections,
Etc. telephone directory for a map indicating the
calling latas.
